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Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Shipping & Delivery

  • AUSTRALIA

    • In-store Pickup - collect your order from PUMPT 24/7 Rockingham WA - we will notify you via email when your order is ready for pick up.
    • Standard shipping (2-8 business days): $11.00
    • Express Shipping (1-4 business days): $16.00
    • FREE Standard Shipping orders over $150 + Free Gift

    NEW ZEALAND

    Standard shipping (6-10 business days): $25.00

    Due to global supply chain challenges, shipping times could be longer than usual.

  • AUSTRALIA

    • In-store Pickup: FREE
    • Standard shipping: $11.00
    • Express Shipping: $16.00
    • Orders over $150: FREE+ Free Gift

    NEW ZEALAND

    Standard shipping: $25.00

  • Yes, we offer free standard shipping for orders over $150, which will include a FREE gift with purchase.

  • Yes, we currently ship internationally to New Zealand.

    Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Returns & Refunds

  • Yes, we offer full and partial refunds.

    Please enquire for more information about our Refund Policy.

  • A refund request can be submitted within 14 days of receiving your order.

  • If your item is faulty or incorrect, you are eligible for a full refund to your original payment method.

    If your item doesn’t fit, we offer an exchange (subject to availability) or a refund once the item has been returned and approved.

    We do not offer refunds for change of mind.

    Please refer to our Refund Policy for full details and return conditions.

  • When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

  • When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.

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