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Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Shipping & Delivery

  • AUSTRALIA

    • In-store Pickup - collect your order from PUMPT 24/7 Rockingham WA - we will notify you via email when your order is ready for pick up.
    • Standard shipping orders <1kg (2-8 business days): $11.00
    • Standard shipping orders >1kg (2-8 business days): $25.00
    • Express Shipping orders <1kg (1-4 business days): $16.00
    • Express Shipping orders >1kg (1-4 business days): $40.00

    NEW ZEALAND

    Standard shipping (6-10 business days): $30.00

    Due to global supply chain challenges, shipping times could be longer than usual.

  • AUSTRALIA

    • In-store Pickup: FREE
    • Standard shipping order <1kg: $11.00
    • Standard shipping orders >1kg: $25.00
    • Express shipping orders <1kg: $16.00
    • Express shipping orders >1kg: $40.00

    NEW ZEALAND

    Standard shipping: $30.00

  • Yes, we currently ship internationally to New Zealand.

    Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Returns & Refunds

  • We primarily offer store credit for approved returns. Full refunds to your original payment method are only available if your item is faulty or you received the wrong item.

    Please enquire for more information about our Refund Policy.

  • You have 14 days from the date you receive your order to submit a return request.

  • Log into your account, open your order, and select Return items. Your request will be reviewed and you'll be notified once it's approved. Having trouble accessing your account? Email us at hello@pumptapparel.com.

  • Approved returns are issued as store credit, to use on a future order. The only exception is faulty items or items received incorrectly, which are eligible for a full refund.

  • We offer exchanges for sizing issues, subject to stock availability.

  • Customers are responsible for return shipping costs. For exchanges, PUMPT Apparel covers the cost of shipping the new item back to you.

  • Sale items, gift cards or store credit, socks, hats, and towels are non-returnable.

  • Contact us at hello@pumptapparel.com and we'll sort it out as quickly as possible.

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.

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