For any faulty or incorrect items, please reach out to our customer service email: hello@pumptapparel.com
For all other returns/exchanges, please carefully read the instructions below.
1. Email us at: hello@pumptapparel.com to start your returns process letting us know which items you wish to return or exchange.
2. Place a note inside the return which states your order number.
3. Post your item to:
PUMPT 24/7
10/20 Merchant Drive Rockingham WA 6168
IMPORTANT:
Please ensure the clothes are neatly folded, have their tags attached and are in their original condition/packaging to ensure your return is accepted. Your return will strictly not be accepted if this is not followed.
RETURNS POLICY
Full price items may be returned for a full refund back to your original payment method, store credit or exchange under the following circumstances:
We do not accept returns for change of mind.
EXCHANGES
If you wish to exchange an item due to sizing issues, you can send it back to us to exchange for a different size. The customer will be required to pay the postage fees returning the item/items to our facility. PUMPT APPAREL will then cover the postage costs sending the new item/items to you.
To be eligible for an exchange, your item/s must be in original condition, unworn or unused, with tags, and in its original packaging. Please email us about your return to ensure we have stock available in your desired exchange item.
NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on:
Sale Items
Gift Cards/Store Credits
Socks
Hats
Towels
