At PUMPT Apparel, we want you to feel confident in every purchase. If something isn’t quite right, we’re here to help.

Returns Window

We offer a 14-day return period from the date you receive your order.

To be eligible for a return, your item must be unworn and unused, in original condition, with tags attached, and in original packaging. Returns that do not meet these conditions will not be accepted.

How to Start a Return

Log into your account and open your order, then select Return items and follow the prompts. Your request will be reviewed and you'll be notified once it's approved.

If you're having trouble accessing your account, email us at hello@pumptapparel.com and we'll help you out.

Once approved, send your return to:
PUMPT 24/7
10/20 Merchant Drive
Rockingham WA 6168

Please include a note inside your parcel with your order number, and use a tracked shipping method, as we're not responsible for lost returns. Items sent back without an approved return request will not be accepted.

Refunds and Store Credit

Approved returns are issued as store credit, to use on a future order.

The only exception is faulty items or incorrect items received, which are eligible for a full refund to your original payment method.

Exchanges

We offer exchanges for sizing issues, subject to stock availability. Customers are responsible for return shipping costs, and PUMPT Apparel covers the cost of shipping the exchanged item back to you.

Non-Returnable Items

The following items cannot be returned: sale items, gift cards or store credit, socks, hats, and towels.

Faulty or Incorrect Items

If you believe your item is faulty or you received the wrong product, contact us at hello@pumptapparel.com and we'll sort it out as quickly as possible.

Final Note

We're a small, community-driven brand and genuinely appreciate your support. Every order means a lot to us, and we'll always do our best to make things right.