At PUMPT Apparel, we want you to feel confident in every purchase. If something isn’t quite right, we’re here to help.

Returns Window

We offer a 14-day return period from the date you receive your order.

To be eligible for a return, your item must be:

Unworn and unused
In original condition
With tags attached
In original packaging

Returns that do not meet these conditions will not be accepted.

Return Options

Refunds

Full-price items may be returned for a refund to your original payment method if:
The item is faulty
You received an incorrect item

Exchanges

We offer exchanges for sizing issues (subject to stock availability).
Customers are responsible for return shipping costs.
PUMPT Apparel covers the cost of shipping the exchanged item back to you

Store Credit

Where applicable, store credit may be offered as an alternative to a refund or exchange.

How to Start a Return
1. Email us at hello@pumptapparel.com with your order number and items you wish to return or exchange.
2. Include a note inside your parcel with your order number
3. Send your return to:

PUMPT 24/7
10/20 Merchant Drive
Rockingham WA 6168

Important Notes
Items must be neatly folded and returned in original condition
Returns that do not meet our requirements will be declined
We recommend using a tracked shipping method, as we are not responsible for lost returns

Non-Returnable Items

The following items cannot be returned:
Sale items
Gift cards or store credits
Socks
Hats
Towels

Faulty or Incorrect Items
If you believe your item is faulty or you received the wrong product, please contact us at:

📧 hello@pumptapparel.com
We’ll sort it out for you as quickly as possible

Final Note
We’re a small, community-driven brand and genuinely appreciate your support. Every order means a lot to us, and we’ll always do our best to make things right.